Return and Refund Policy
Welcome to The Name Place! We are committed to providing high-quality, personalized products and exceptional customer service. Please review our return and refund policy below, as it applies to all purchases made through our website. By placing an order with us, you agree to the terms outlined below.
1. Returns
Since our products are custom-made and personalized, we generally do not accept returns unless the item arrives damaged, defective, or differs from what was ordered.
Eligible Returns
- If your item arrives with an error due to our mistake, such as incorrect spelling, size, or design.
- If your product is damaged during shipping or defective upon arrival.
Non-Eligible Returns
- Change of mind after the item has been produced.
- Incorrect information provided at the time of purchase (e.g., wrong spelling, size, or design as per customer input).
- General wear and tear from usage.
2. Refunds
We issue refunds only in specific cases, as outlined below:
Eligible Refunds
- If your item qualifies for a return due to our error or damage during shipping, you may be eligible for a refund.
- Refunds are processed after the returned item has been received and inspected.
- Refunds may take 7-10 business days to appear on your original payment method after processing.
Non-Eligible Refunds
- If the item is not defective or does not meet the criteria for returns.
- Personalized products that are correct per the order details provided at checkout.
3. Exchanges
If your product is eligible for a return due to a defect or error, we can offer an exchange instead of a refund. Exchanges are only available for the same item as originally ordered.
4. Process for Returns and Refunds
- Contact Us: Email our support team at info@thenameplace.com within 7 days of receiving your order. Include your order number, a description of the issue, and photos if applicable.
- Return Authorization: Our team will review your request and provide a return authorization if applicable.
- Shipping: Ship the item back to us within 14 days of receiving your return authorization. Shipping costs for returns are non-refundable.
- Inspection and Processing: Once we receive the returned item, we will inspect it and notify you regarding the status of your return or refund.
5. Cancellations
Since our products are personalized and made-to-order, cancellations must be made within 24 hours of placing the order. After 24 hours, production begins, and the order cannot be canceled or refunded.
6. Contact Us
If you have any questions regarding our return and refund policy, please reach out to us at info@thenameplace.com. We are here to help and ensure you have a positive experience with The Name Place!
